Product Activation Frequently Asked Questions

You can use the product on as many computers as you have licenses for. If you are trying to reinstall and reactivate the product (due to Operating System reinstallation for example) on the computer where you already performed activation, your old serial number should work. If however you are trying to install the product on a different computer - be it a new PC or virtual machine, activation will fail if you no longer have available licenses.

When you know you will need to reinstall the whole system, which can possibly alter your computer's unique ID that our product activation system uses, you must first deactivate the product using this tool: http://download.binarymark.com/bmdl.exe and send the confirmation code to us. We will then be able to give you additional activation.

Alternatively, you can always buy additional licenses at a discount. Please contact us to do it.

Our products are licensed on a per computer basis. This means no two installations even if only one is used. Thus, there are two things that you can do:

1) Either get an additional license for your newer computer / hard drive / OS at a discount.
OR
2) Deactivate the product from the old computer / hard drive / OS and install it on the new one.

If you choose option 1, please contact us for a direct order link.

If you choose option 2, please follow these steps to deactivate the product on your old computer / hard drive / OS:

1. Download and save deactivation utility: http://download.binarymark.com/bmdl.exe.
2. Run this file with Administrative Rights.
3. Deactivate the product and send us the response code generated by the utility.
4. Uninstall the product from your old computer / hard drive / OS.

At the most, it only takes a few minutes to perform these steps. Then we will transfer your license.

Henceforth, whenever you need to transfer a license from your old computer / hard drive / OS to the new one, make sure you perform the same deactivation procedure again.

If you cannot deactivate the product from your old computer / hard drive / OS for technical reasons, we allow a single extra free activation under certain circumstances, in which case you need to contact us to get one.

If you cannot get passed Serial Number entry screen, it is likely you simply mistyped your serial number, which is why we recommend you to copy-paste you serial number instead of typing it in. To paste your serial number please follow these instructions:

1. Locate your serial number in your order confirmation e-mail.
2. Select the whole number using a mouse by first left-clicking at the beginning of the serial number text and then while holding down left-mouse button dragging the mouse until you reach the end of the serial number. At this point the serial number should be selected (highlighted).
3. Then position your mouse over the selected serial number and right-click on the selection.
4. Left click Copy in the menu that appears.
5. Run the program (if it is not already running), and when asked to enter the serial number click on the Paste button that appears to the right of the serial number field.

To complete the activation: Click Next, select Online Activation, make sure you are connected to the Internet, and make sure your Firewall will not block the program. Click Next one more time to activate the program. After that the program is activated and you can start using it.

If you did get passed the Serial Number entry screen, but the program refuses to activate, we recommend you to try activating it again in 10 minutes. If it still fails without giving you a descriptive reason (such as not having any licenses left), please contact us.

This may happen if the activation information file that the program creates when you activate it, is modified, moved, or deleted. So, please make sure that neither you nor any software (such as Anti-Virus for example) modifies the contents of the following folder in any way: "C:\Users\All Users\PAI" for Windows 2008, 7, and Vista or "C:\Documents and Settings\All Users\PAI" for Windows XP and 2003.